Zammad

Zammad Ticketing Agent

Problem:

  • Businesses require an organized management system for the collection and completion of IT service tickets.
  • Ticketing agent providers typically have very high costs, ServiceNow Licenses are $75 per user per month.
  • Agent requirements may include SMS integration and connection to Email to allow ticket creation for less technical users.

TECHNOLOGIES:

  • Linux
  • Zammad
  • Azure
  • Bandwidth API
  • SMS
  • LDAP
  • SMTP / POP3
  • Active Directory
  • MariaDB
  • Nginx

SOLUTION:

  • Azure Hosted Debian server hosting Zammad to manage ticketing across an organization.
  • SMTP and POP3 are configured to send, receive and update tickets via Email Notification
  • Modification of MariaDB Database allows you to connect to custom APIs, such as bandwidth to send and receieve SMS notification
  • FOSS Solution – Cost does not surge per user!