SuiteCRM Customer Relationship Management System
Problem:
- Call Center employees spend too much time collecting and consolidating vital information on customers.
- Calls are not being recorded/documented properly, confusing employees.
- Users require a comprehensive and customizable system to provide them with only information they need.
TECHNOLOGIES:
- Proxmox
- Asterisk
- MariaDB
- PHP
- Nginx
- Python
- SIP
- Linux
- Azure
SOLUTION:
- Cloud hosted Proxmox hypervisor hosting Asterisk and SuiteCRM.
- Database links caller data between systems.
- Transfers include CID reporting and call recordings, tied to specific callers.
- Customized homepage highlights key caller information clearly.
